📱 Your browser is set to Desktop Site — turn it off for the mobile view. In Safari tap “aA” → Request Mobile Website; in Chrome tap ⋮ → untick Desktop site.
CC
Operations Dashboard
Sign in
Sign in with your Computer Concepts Microsoft 365 account.
🔒 You'll be signed in securely through Microsoft — no separate password to manage.
CC
Accounts
Create a customer account, issue its agent key, grab its installer.
Team
Add people, set their role, and give temporary access a time limit — expired users are disabled automatically.
Teams
Group people and the customers they handle — members see only their teams' servers and get only those customers' alerts. Owners & admins always see everything.
Notifications
Choose how this login is emailed about server health.
Backups, certificates, disk space, offline servers and more, for the servers in your account.
Hours & billing
Prepaid-hours ledger per customer — record the blocks they've bought (with the Sage invoice ref), submit appointment time against them, and export a timesheet.
Select a customer to see their hours.
Every appointment in this range that hasn't been billed yet. Check each one, assign it to a customer and activity, confirm the mode, then submit — the billed hours are deducted from that customer's balance and won't appear here again.
Loading…
No invoices imported yet. Export the Aged Debtors report from Sage (CSV or Excel), then use “Import Sage export”.
Loading…
Warn on the dashboard when a customer has % or less of their purchased hours remaining.
Colours the hours figure and its bar in the customer list and reports. Choose whether to judge by absolute hours left or by percentage of the block remaining.
Colour by
🟢 Green when h or more · 🟠 amber when h or more · 🔴 red below that.
🟢 Green when % or more · 🟠 amber when % or more · 🔴 red below that.
A once-a-day heads-up (with a re-alert cooldown so it isn't a nag) when a customer drops to or below the threshold above. Always goes to your admins.
Re-alert if still low after days.
One per line — used to break down how a customer's hours were spent (meetings & planning, hardware, software, and so on).
Appointments tagged with any of these Outlook categories are skipped by the calendar scan — e.g. Business errand, Personal errand. Your billing category … and the Dismissed category are always skipped automatically. One per line.
Appointments tagged with any of these are always pulled into Review & Submit, even if they also carry a blacklisted category. Anything with no category — and any category on neither list — is pulled in too, so outliers always surface to be dealt with. One per line.
When you dismiss an appointment in Review & Submit, it's tagged with this Outlook category so it's marked in your calendar and skipped from then on. (Create the category in Outlook and give it your colour of choice.)
Download a full copy of everything — the prepaid-hours ledger, customer master, timers, your user list and agent keys, servers and view/mute state — as one file. (Live secrets in .env are deliberately left out.) Restoring replaces the live data from a backup file (a pre-restore snapshot is kept, so it's undoable).
Scheduled jobs that run on their own. For each one, choose whether it runs and who gets notified.
Saves a full copy of your data every night. Preferred destination is OneDrive/SharePoint; if that isn't available yet it emails the backup file to admins instead.
Run at :00 ·
save to
SharePoint site URL, or a folder sharing link (leave blank to use the send-from mailbox's OneDrive):
At the start of each month, emails a report of the previous month: hours utilised per customer, utilisation per engineer, and hours left per customer — with a CSV attached.
As month-end approaches, reminds people about completed appointments that haven't been written up into timesheets yet.
Start reminding in the last days of the month.
Customising — ◀ ▶ reorder · – + width · ✕ hide.
How are you using the dashboard?
On a client's PC choose Field — it shows only their servers, their open matters and the agent download, and never loads your email, calendar or tasks.
CC